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Customer Support Hero

Bucharest - but you can work from home! | Full-time | Entry-level

We are a startup that develops a software suite for the global ecommerce market. Our apps are used by thousands of online stores from 140+ countries and influence the shopping experience for 1.2+ million consumers every day (most of them from US, UK, Canada and Australia).

One of the keys to our success is providing top-notch customer service - our customers praise us for this in 83% of the public reviews we receive - and our rating is a perfect 5.0, so we really mean it. We are growing fast and aim to provide 24/7 support, so we can tremendously improve the satisfaction of our customers.

To accomplish this, we are looking for Customer Support Heroes to join our team and cover the evening (18:00 - 02:00) and morning (02:00 - 10:00) shifts and not only solve problems but offer an amazing experience in the process (because this is what world-class customer service is about after all).

We are looking for somebody who wants to start a career in customer support and is happy to develop themselves by learning basic HTML / CSS  / jQuery. 

What you need to know/have:

  • Fluency in written English;
  • Experience in interacting with customers is considered a plus;
  • Basic web design skills are considered a plus;
  • You are a quick learner in order to catch up with our specialized trainings
  • High attention to detail and accuracy
  • You are prepared to handle complaints with grace and a friendly attitude
  • You have initiative and take decisions in order to improve our already extensive knowledge base
  • You have the ability to work in a dynamic team environment
  • Last but not least, you enjoy helping others and solving problems

What you’ll do:

  • Will be the primary point of contact between us and our clients from all over the world
  • Responding via email and / or via chat to customers' requests, offering non-technical and technical support
  • Presenting comprehensive information regarding our products and services
  • Making small customization to the app (fonts, colors, alignment etc.)
  • Providing explanation to customers about the functionality of the products

Why you’ll love working with us:

  • We offer a competitive pay
  • We’re 10 minutes away from Piata Romana - but this is only important during your training - you can choose to work from home during your regular schedule
  • We are providing access to books and paid online training courses
  • No overtime!

What happens after “Welcome aboard!”:

  • We want to make sure that you start your new career with all the necessary skills and information so you will spend up to 4-6 weeks in training. Which is paid, of course!
  • We understand that every new job has a learning curve, so the entire team is ready to help you with continuous feedback and guidance. Also, the founders have a successful track record and you will be working directly with them, so you'll witness first hand how a startup is built.

Please send us your CV and contact data via email at [email protected] - and please remember that these openings are only for the night shifts as outlined above - Monday to Friday, evening (18:00 - 02:00) and morning (02:00 - 10:00).

 


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